At Viksha Skin Clinic, we strive to provide the best possible care and service to our patients. However, we understand that there may be circumstances requiring cancellation or refund requests. Please read our policy below to understand how cancellations and refunds are handled at our clinic.
Appointment Cancellations
- Cancellation Notice: If you need to cancel or reschedule an appointment, we kindly request that you provide at least 24 hours’ notice. This allows us to offer the time slot to other patients who may be waiting for treatment.
- Late Cancellations: If you cancel your appointment within 24 hours of the scheduled time, a cancellation fee may be applied at the discretion of the clinic.
- No-Shows: Failure to attend your appointment without prior notice will be considered a no-show, and a full consultation fee may be charged.
Refunds for Treatments
- Prepaid Packages: If you have purchased a package of treatments and decide to discontinue before completing the full package, a prorated refund may be provided for unused sessions. The refund amount will be calculated based on the regular price of the treatments used and any applicable administrative fees.
- Non-Refundable Services: Please note that certain services, including consultations and certain cosmetic treatments, are non-refundable once they have been rendered.
- Adverse Reactions: If you experience any unexpected side effects or complications from a treatment, we encourage you to contact us immediately. While we are committed to your safety and satisfaction, refunds are generally not provided for adverse reactions unless the issue is directly related to a fault in the service provided.
Product Returns
- Skincare Products: We offer refunds or exchanges for unopened skincare products within 7 days of purchase. If a product has been opened or used, it cannot be returned due to hygiene reasons.
- Defective Products: If you believe a product purchased from Viksha Skin Clinic is defective, please bring it to our attention. We will review the issue and offer a replacement or refund if deemed appropriate.
Refund Process
- Refund Requests: To initiate a refund request, please contact our clinic at [your contact information] with your appointment details or purchase receipt. We will process your request within 7-10 business days.
- Mode of Refund: Refunds will be processed via the original method of payment unless otherwise agreed upon.
Changes to this Policy
Viksha Skin Clinic reserves the right to modify or update this Cancellation & Refund Policy at any time. Any changes will be posted on this page, and the revised policy will take effect immediately upon publication.
For any questions or concerns regarding cancellations or refunds, please contact us.